Branded World: User Journeys using Lego Serious Play
In this half-day process participants have the opportunity to bring customer journeys to life in a richly insightful and memorable way.
In this half-day process participants have the opportunity to bring user journeys to life in a richly insightful and memorable way.
Lego Serious Play is a methodology was developed to help people think through complex problems in a three dimensional way. Applying it to user journeys helps teams immediately move into a systems thinking approach that is more appropriate for the non-linear and scheeduled digital context where media and advertising is delivered contextually and on-demand.
The process is ideal for teams looking to deepen user empathy and understanding of how users are impacted by marketing messaging in a world that doesn’t always conform to our plans and expectations.
Besides being an enjoyable and engaging way to think about your customer, the method actually helps you capture your ideas in new ways. For example, you can represent concepts in relation to each other by distance, size, colour, shape. And then move objects around to see how it affects the system.
Your facilitator guides the your team through the process in a way that is inclusive and insightful. We start with small builds to develop confidence and trust in the system, and gradually scale up to full system builds involving the special bricks and connectors that are unique to the Lego Serious Play system.
Our facilitators on this programme, Dave Duarte and Elaine Rumboll, are both experience executives and facilitators, so your team is guided through the process in a way that is both enabling and insightful.
"The process really helped the team think about our customer journey, and identify ways to improve their experience" - Liz Hillock, Head of Online and Mobile, Woolworths
Social Campaign Strategy
Learn to structure your social media campaign in a way that builds your brand, engages your audience, and delivers the results you want.
Learn the secrets of the worlds most successful social brands and campaigners.
Social Media can be used to drive involvement and action, not just likes and shares. In this session you'll learn how social media can be used to drive real-world outcomes.
Who is it for?
This workshop is for marketers, brand managers, and leaders who want to use the power of social and online media to drive results for their campaigns.
Outcomes
How to set up campaigns that create urgency and drive action
Building a loyal core following, and working with influencers (paid or unpaid)
Narrative content planning, including when to post, how often, and what to share
Testimonials
“Our team absolutely loved the training!" - Paula Hulley | CEO at the Interactive Advertising Bureau
I found it incredibly useful” - Katie de Klee | Editor-in-Chief at Design India
“We applied the learnings and achieved our very ambitious target on a shoestring budget with time to spare.”- Lelemba Phiri, CMO at Zoona
Thank you for the incredible social media training and input. Yesterday was an absolute cracker! Our team are now very competent and aware. - Mike Wood, Managing Director - Prodigious Worldwide
Influencer Marketing Strategy
Learn how to work with other people and companies to enhance your influence. Time your influencer sharing strategy for maximum impact. Go beyond the typical influencer marketing techniques to get results.
GETTING THE MOST INFLUENTIAL PEOPLE ON SOCIAL MEDIA INVOLVED
Overview
The golden key to social distribution of content is getting the right people talking about it.
Influencer marketing can be incredibly powerful when done well. This is not just about paid influencers, but rather about building an engaging and motivating a network of supporters who play different roles in your campaigns.
In this session you learn different ways to bring influencers into your campaign and into your brand story.
WHAT YOU'LL LEARN
How to identify the right influencers for your campaign
How to work with influencers to achieve your campaign goals
How to develop an influencer marketing kit
How to track influencer campaign performance
RESOURCES
Inspiring case studies and campaigns worth emulating
An influencer marketing spreadsheet you can use to organise and track your outreach efforts
The best influencer marketing tools that we use, from discovering the right people to contact, organising them, and handling outreach.
Thanks to Treeshake for the epic campaign strategy, we achieved our ambitious target on a shoestring budget with time to spare!
Lelemba Phiri, CMO at Zoona
*This class also forms part the Social Content Strategy Course.
Digital Experience Design
Design is not about making things pretty, it’s about making them work better. Learn a design-thinking framework for digital campaigns.
Customer centricity and personalisation is the essence of the digital revolution. In this class you will learn two key processes:
1. How to identify issues and opportunities for digital design enhancements
2. How to test your digital experience with your customers
3. How to use customer experience design to improve business outcomes.
Outcome
You will learn a replicable process for digital design thinking, along with a planning template for you to use.
Evidence of learning: Participants develop design prototypes in-class.
Testimonials
"It was an amazing class, my mind was blown away." - Tsholofelo Masiye, graphic designer
"An unbelievably informative session, presented by somebody who clearly knew their discipline and could impart knowledge in a way that was both illuminating and future-thinking" - David Schild, Senior Copywriter
"I would like to send a big THANK YOU to you for your presentation, we have received great interest in our skill set and everybody from CPT and JHB cannot stop talking about it. If I was client I would say you exceeded our KPI’s!"
- Dane Bowen, Interaction Designer & Director
Firework Social Media Strategy
Learn to launch a spectacularly successful social media campaign.
LEARN HOW TO CREATE A BIG MOMENT ON SOCIAL MEDIA.
Social Media is driven by events of interest - a sale, a piece of news, a physical event, a launch, and the like. In this session, you'll learn how to create an event of interest for your market online
Overview
You will learn a replicable process for social media campaign strategy, along with the one-page planning template for you to use
- Generate excitement and awareness of the event (e.g. a product launch, sale, or campaign)
- Gain trust in the value of the event
- Generate qualified results and contacts from the campaign
- Establish valuable market insight in the process
Evidence of learning
Participants complete an in-class social fireworks canvas, helping them on their understanding and application of the key concepts
Outcome
You will learn a replicable process for social media campaign strategy, along with the one-page planning template for you to use.
“Thank you for the incredible social media training and input. Yesterday was an absolute cracker! Our team are now very competent and aware - literally from zeros to heroes on social media”
- Mike Wood, Chief Business Development Officer, Awethu
*This class also forms part the Social Content Strategy Course.
Online Advertising Essentials
This session is designed to fast-track teams into buying and designing online ads more effectively.
UNDERSTAND HOW ONLINE DISPLAY ADVERTISING WORKS, FROM STRATEGY, TO DESIGN, TO PLACEMENT.
This session is designed to fast-track teams into buying and designing online ads more effectively.
Outcome
- Learn the basic jargon of online display advertising.
- Understand the difference that good design and strategy make to the efficacy of online advertising
- Grasp how online ad performance is tracked and measured
- Get inspired by examples of good and bad online advertising
EVIDENCE OF LEARNING
Participants complete a quiz assessing
the participants on their understanding
and application of the key concepts.
Who is it for
This session is pitched at a non-technical beginner. Anyone involved in digital strategy who hasn't got a firm grasp of the fundamentals of online advertising should attend. This course will cover the basics.
Testimonials
"I enjoyed this class. It was informative, interesting and the little quiz at the end made sure we were listening" = Jessica Everson
“As a copywriter, seeing how you can A/B test your work online to try and understand which headlines and design elements work best was very valuable.” - Quinton van Rooyen
"Education on terminology was extremely valuable, a lot of the time people communicate in digital using language and understanding that is extremely out of context simply because they aren't familiar with terminology" - Alexia Cost
“It was valuable learning about the options of online advertising that is out there. We can now as client service propose more options to our clients if we know what is out there to use and the best way to use it.” - Lise Stander
“The case studies and examples were really valuable. It was great to see how online advertising becomes key in an integrated ad campaign.” - Leila Osato
"It was eye opening to know so much about online advertising" - Moeketsi Nhlapo
*This class also forms part the Digital Marketing Essentials Course.
Search Engine Essentials
Understand how search engines decide to rank web pages, and what to do to ensure your pages are found by the right people.
DISCOVER KEY SEARCH MARKETING TRENDS AND HOW THAT IMPACTS YOUR DIGITAL CONTENT.
Participants will develop an understanding of the three complementary factors that drive better search performance.
Overview
In this session, we will explain how search engines decide how to rank web pages, and what you can do to ensure your pages are found by the right people. You’ll leave with clear principles to be more relevant online, and more effective at a range of digital marketing strategies that include aspects of Search.
Outcome
Understand how search works and the most important search ranking factors
Learn about search engine optimisation; what to do and what not to do.
Understand the design and workings of paid search optimisation (Adwords).
Who is it for
This session is pitched at a non-technical beginner. Anyone who hasn't got a firm grasp of the fundamentals of search engine marketing should attend this course. We cover the basics.
Student Testimonials
"The holistic approach was very informative." - Brian Keeson
"A true updated insight of SEO and how the different factors come together in ensuring that you top SEO marketing results." - Jeanette Phillips
“The most valuable take-away would be how important keywords are in your websites or articles." - Kayla Noble, Geometry Global
"Thanks again for a very insightful and fun presentation" - Germaine Dunn, IAB
"Excellent and in-depth." Alex Krause, Content Strategist
"The entire session was fantastic!" - Taryn Monaghan, Group CFO at Advent Sport Entertainment & Media - Advent Sport Entertainment & Media
“How search engine marketing is ever evolving and becoming increasingly important in integrated campaigns. Again, all the case studies showed were amazing and the clever use of SEO is truly inspiring.” - Leila Osato, Cedar Communications UK.
“I didn’t realise how formulated SEO was - I found it very interesting!” - Joanne Mills, Ogilvy & Mather
"I really had no context or understanding of SEO and from this session I have learnt an incredible amount regarding that and more." - Pierre van der Westhuizen
"I would do this session again. - Theresa Selema, FCB
Search Marketing can deliver value and insight across your business, book now!
*This class also forms part the Digital Marketing Essentials Course.
Programmatic Advertising Essentials
The session is an introduction and overview of Programmatic Advertising with practical guides for effective design of Programmatic campaigns.
Overview
The session is an introduction and overview of Programmatic Advertising with practical guides for effective design of Programmatic campaigns. You will develop an understanding of what programmatic is, why it’s effective.
Topics of discussion
- What is programmatic and why is it effective?
- On which channels can you use programmatic? Can you buy TV programatically?
- How does it work for digital media?
- The Programmatic Buying process
- Jargon
- Remarketing Measurement / Optimisation
Evidence of learning
Participants complete a quiz assessing them on their understanding and application of the key concepts.
WHO IS IT FOR
This session is pitched at a non-technical beginner. Anyone who hasn't got a firm grasp on programmatic advertising should attend this course. We cover the basics.
Facilitator for the session
*This class also forms part the Digital Advertising Essentials Course
Social Media Advertising
In this session we look at different ad formats for Facebook, Twitter, Youtube and Instagram and other native social formats.
Overview
In this session we look at different ad formats for Facebook, Twitter, Youtube and Instagram and other native social formats.
Outcomes
- Understand when advertising on social media is necessary
- Understand what works and what doesn’t work when advertising on social media.
- Get up to speed with the latest changes in how different platforms facilitate advertising.
- Develop an understanding of how advertising differs across the various platforms
- Useful tools to analyse the performance of your social media advertising campaigns
Who is it for
Anyone who hasn't got a firm grasp of the fundamentals of advertising on social media advertising should attend this course. We cover the basics.
Evidence of learning
Participants complete an in-class assessment to confirm understanding of the content and access to the toolkit to show evidence of learning.
*This class also forms part the Digital Advertising Course
User Journeys and Attribution Modelling for Paid Media
Learn how and why to develop and work with Personas and Journeys for more effective paid media marketing.
Overview
In this session we guide teams through the process of developing a user personas and develop a user journey for each persona. We then map digital media touch-points to the user journey. Lastly, attribution modelling is explained, and we put together a multi-touch attribution model for each persona and user journey.
Outcomes
- Learn how to develop customer personas (with template provided)
- Learn how to do user journey mapping for paid media
- Be more strategic and effective with your paid media content planning and targeting
Evidence of learning
Participants develop a user journey and multi-touch attribution model for a particular marketing objective
*This class is part of the Digital Advertising Course.
The Connected Context
A deep understanding of the fourth industrial revolution, and the tech, trends and truths that lie behind it.
TECH, TRENDS, AND TRUTHS
How to Move from Digital Disruption to Inclusive Growth
Built on the powerful Tech, Trends, and Truths framework, we ground complex change in organisation value drivers. You will be better able to identify relevant technologies, come up with value-based concepts, and have a generally improved sense of interest and engagement in industry trends.
Cutting edge examples of blockchain, AI, machine learning, 5G, robotics and other tech are shared and contextualised in terms of the slower shifts that are happening. Finally the bigger picture emerges from the chaos and you step out ready to be an active participant in systemic change.
Who is it for
The digital context class is best for teams who need to innovate or embrace technological change.
Student feedback
"It was a huge eye opener. Thank you!" - Amanda Morey
"I loved the first session it was full of energy and kept my attention throughout. I also loved the bigger picture of digital and not just what we do but Digital as a whole it make us step back and look at the bigger picture." - Wendy Lundie
"The training was an overload of powerful information and really got my mind thinking and more importantly seeing the world in a different way. I am more aware of where we going as a modern day civilisation." - Razia Choonara
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This class also forms part the Digital Marketing Essentials Course.
People are swimming in content. The question is, if your brand stopped marketing, would people miss you?
We trade our attention for value. If you’re offering meaningless fodder that any brand could produce, and that doesn’t spark conversation, you won’t be seen and remembered. Whether you have paid to be in front of people or not.